1. Order Cancellation

At NS Trust, we strive to process your orders quickly to ensure timely delivery of your automotive spare parts.

• When Cancellation is Allowed: You may cancel your order directly from the "My Orders" section in your account profile, provided the order has not yet been processed or dispatched by our fulfillment team.
• Cancellation After Processing: Once an order has been marked as processed or shipped, direct cancellation via the platform is no longer possible. If you need to cancel a shipped order, please contact our support team immediately.

2. Refund Eligibility & Process

Refunds are issued based on the payment method used during checkout and the status of the order at the time of cancellation or return.

• Online / QR Payment Refunds: If you paid online and successfully cancelled your order before processing, the refund will be initiated automatically to your original method of payment.
• COD (Cash on Delivery) Cancellation: For COD orders, cancellation does not involve a refund process since no advance payment was made. The order will simply be marked as cancelled in your account.
• Refund Processing Timelines: Once a refund is initiated by NS Trust, please allow standard banking time (typically 5-7 business days) for the amount to reflect in your account, depending on your bank's policies.

3. Replacement & Return Cases

We guarantee the authenticity and quality of our spare parts. Replacements are handled under the following conditions:

• Damaged or Incorrect Products: If you receive a product that is damaged, defective, or different from what you ordered, you can request a replacement via the "My Orders" section or by contacting support. We may require photographic evidence of the issue.
• Replacement Handling: Approved replacements will be dispatched at no additional shipping cost to you. The original defective item must be returned in its original packaging as instructed by our support team.

4. Non-Refundable Situations

Please note that refunds or replacements will not be provided under the following circumstances:

• Parts that have been installed, used, or altered by the customer.
• Products returned without their original packaging, missing components, or missing labels.
• Damage caused by improper installation or mishandling by the customer.

5. Contact Support

If you have any issues regarding a cancellation, a pending refund, or a replacement request, please reach out to our support team with your Order ID ready.